The LightEdge Receptionist is a feature-rich, software-based attendant console that replaces confusing sidecars and switch panels with an intuitive mouse-driven application enabling incoming calls to be managed quickly and efficiently. The screen has been designed to give a clear but concise picture of all calling activities: incoming, outgoing, ringing, on-hold and camped.

The application supports line-monitoring status, directory search, queuing and advanced call management functions, including Camp On, Call Park and Conferencing capability, and is fully integrated with the LightEdge Advanced Voice Solutions platform.

• Intuitive Design – Interface follows a natural workflow starting with a call switchboard at the top, an easy to navigate contact directory and then a toolbar of action buttons to quickly deliver or transfer calls, send callers to voice mail or initiate a conference.
• Real-time Access - Layout and search tools put information at the receptionist’s fingertips for quick response and a professional routing experience.
• Consolidate Multiple Locations - One receptionist can manage the calling activities for multiple locations across the shared LightEdge Hosted PBX platform.
• Situational Flexibility - The flexible and thoughtful design allows the application to be used by: small, medium and large businesses; single or multiple receptionists or queue groups for multiple departments.
• Accurate Delivery of Messages – One-step process to handle calls when workers are unavailable.
• Assured Availability – Attendant function is accessible anywhere using a PC and broadband connection.

• Switchboard - The Switchboard area is where all incoming, outgoing and held calls are managed. A color-coded status indicator easily identifies calls as Incoming, Outgoing, Active, Held or Camped. The switchboard lists the calling and called parties as well as the duration of the call.
• Company Notes/Company Profile - To minimize space, the receptionist application uses a dual-function box to toggle between freeform boxes that can contain information the you front office staff may need at a moment’s notice.
• Contact Directory - All of the contacts associated with your company’s voice network. Status icons indicate whether phone is on-hook, off-hook, ringing or Do Not Disturb.
• Monitored Contacts - Quick access to executive or other high-profile phone users that have been created through “Phone Status Monitoring” on the voice portal.
• Alphabetical Index - To quickly sort through long contact lists, the front office staff can simply click the first or last name columns and then choose a letter to display the subset of listings that begin with that letter.
• Options - The option menu lists the destination options for the call - direct extension, mobile device, voicemail and message.
• Control - The Control menu works to provide an action event to the destination selected in the Option menu - dial, answer, blind transfer, conference and end.

Call Control Features:

• Call Management – Answer; dial, hold, conference, blind and attended transfer, move to queue
• Drag and Drop call transfer – Use mouse to manage calls
• Line Monitoring – Line states include on- hook, off-hook, ringing, DND, Privacy and Call Forwarding Always
• Camp On with Recall - Perform a directed hold when called party is busy
• Directed Call Pickup - Pickup any ringing extension
• Voicemail Transfer – Transfer calls directly to voicemail
• Call Barge-In - Operator intrusion on a busy line
• Group Call Park – Initiate line hunting on incoming calls directed to a department or group (e.g. support, sales)
• Day/Night mode – Operators can automate the switch from “day” to “night” mode
• Messaging – Send emails to contacts from desktop screen
• Call History – Logs outgoing, received and missed calls
• Call Statistics – Average hold time, transfer count

Line Monitoring Features:

• Multiple Line States: On-hook, off-hook, ringing, DND, Privacy, and Call Forwarding Always
• Manage multiple incoming lines using Queues
• Monitor line state for up to 1000 lines

Operational Scenarios

Low Traffic
Single Receptionist answering one or more dedicated main numbers

High Traffic
One or more Receptionists managing multiple dedicated main numbers

Multi-Site Enterprise
Geographically dispersed Receptionists supporting one or more main numbers

After Hours
Receptionist automates the switch from “day” to “night” mode and vice versa

Mobile Receptionist
Remote Receptionist handles incoming calls with a mobile phone, using the Receptionist client application from any location with an available high speed connection. This can be part of an organization’s business continuity plan during emergencies